I'm passionate about product management, driving innovation through user-centric strategies. I enjoy identifying needs, defining product vision, and collaborating with teams to deliver impactful solutions.
Continuing to learn and grow more confident in automation tools is very important to me and the direction I want to be headed in.
Outside of work I enjoy cooking, taking walks with my dogs, hiking, hockey, waiting for Dune Messiah and taking roadtrips!
Developed a custom Raycast extension to address the lack of quality hockey score applications for macOS.
Created a centralized platform to explore a curated list of resources, including pre-built configurations, templates, and community contributions. This tool enhances user experience by providing easy access to valuable assets developed by both the internal team and the user community.
Developed an explorer tool that acts as a wrapper, allowing new and existing customers to view and navigate product contents remotely. This intuitive interface enhances product understanding and accessibility without requiring direct product access.
Refactored the help centers of five products to use a single centralized theme, enhancing maintainability and consistency.
Developed a user-friendly utility for Technical Writers to create callouts (info, warning, danger, announcement) in knowledge base articles. This tool bridges the gap between our Help Center's platform and the impracticality of authors writing HTML, significantly enhancing documentation efficiency and consistency.
Developed a sophisticated Discord bot to streamline customer access to company resources, addressing the growing trend of customers utilizing Discord for support and community engagement.
Streamlined the customer support process by redesigning and refactoring our support ticket submission forms. This project improved user experience, increased form completion rates, and enhanced data quality for our support team.
Our support staff frequently provided cmdlets with placeholders for customers to replace with their own data. We discovered that customers often left these placeholders unchanged, which caused issues. To address this, we made the process interactive, allowing customers to customize it to their environment more easily.
